Wootdesk vs JivoChat: WhatsApp and AI in the price, not beside it

JivoChat has a free plan for five agents and paid tiers at US$28, US$42 and US$56 per agent per month on annual billing. WhatsApp is a US$27 monthly add-on, the AI Agent is US$69 per agent per month, and the AI Assistant is US$13 a month.

Wootdesk includes WhatsApp and WootAI in the seat price, from about US$28 a month for two seats. Choose JivoChat if website chat is your main channel and its free tier covers you. Choose Wootdesk if WhatsApp is the channel you actually need working.

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Side by side

WootdeskJivoChat
Free planNone — 7-day trial, no cardYes, 5 agents, website chat and social
Entry paid priceUS$28/month (≈ R$149), 2 seatsBasic US$28/agent/month, annual billing
Upper tiersUS$50 and US$128/month by planProfessional US$42, Enterprise US$56 per agent
WhatsAppIncluded on every planUS$27/month add-on
AI agentWootAI included in the planUS$69/agent/month on annual billing
AI writing assistantIncludedUS$13/month on annual billing
Annual discountMonthly billing, cancel any time30% off with yearly commitment
Free trial7 days, no credit card14 days on paid plans

JivoChat figures from its official pricing page, read on 26 August 2026. https://www.jivochat.com/pricing/

Verified August 26, 2026, according to the official pricing page. Plans, prices and limits change without notice, and some vendors show different prices by region. Check the vendor's own page before deciding. JivoChat is a trademark of its owner; Wootdesk is not affiliated with, endorsed by or sponsored by it.

A 3-agent team handling 2,000 conversations a month

  • Three agents, WhatsApp needed as a working channel.
  • AI agent enabled for the whole team.
  • JivoChat priced on annual billing, its cheaper rate.

Wootdesk

US$50 (≈ R$269)

Prata plan, 4 seats, WhatsApp and WootAI included

Charged in BRL. The USD figure is an estimate at R$5.40/US$1.

JivoChat

~US$318

Basic at US$28 × 3 = US$84, plus WhatsApp add-on US$27, plus AI Agent US$69 × 3 = US$207

The AI Assistant, at US$13 a month, is a further separate line if you want writing help as well.

The seat price is competitive on its own. What changes the total is that the two things a WhatsApp-led team needs most — the channel and the AI — are both priced outside the plan, and the AI is charged per agent.

Add-ons that are not optional for our readers

JivoChat's pricing page lists WhatsApp as a US$27 monthly add-on, the AI Agent at US$69 per agent per month, and the AI Assistant at US$13 a month, all on annual billing.

For a business whose customers are on website chat, those are genuinely optional and the base price is what you pay. For a business in Brazil, Iberia or South Asia, WhatsApp is not an optional extra — it is the channel — so the add-on is part of the real price from day one.

Wootdesk includes WhatsApp, Instagram, Messenger, email, live chat, Telegram and SMS in every plan, along with WootAI. The seat price is the price.

AI charged per agent, not per use

JivoChat's AI Agent is US$69 per agent per month, which the page describes as resolving up to 80% of conversations automatically. Priced per agent rather than per resolution, it costs the same whether it handles ten conversations or ten thousand.

That is predictable, which is a virtue. It is also expensive relative to the seat: on the Basic tier the AI costs more than twice what the agent seat costs. For a three-person team wanting AI across the board, the AI line is the biggest one on the invoice.

WootAI is included with the Wootdesk plan. It is narrower in ambition than an autonomous resolution agent, and that is the trade being made.

The free tier and what it is for

Five agents on the free plan with website chat, Telegram, Facebook, Instagram and Viber, plus callbacks and offline forms, is a real offer. A small business with a website and light volume can run on it indefinitely.

What is not in it is WhatsApp, which sits behind the paid add-on. So the free tier serves a website-chat operation well and a WhatsApp operation not at all — worth knowing before treating it as a free way to start.

Channel emphasis, and callbacks

JivoChat's roots are in website live chat with a callback feature: the visitor leaves a number, the system rings your agent and the customer back. For a business that converts through phone calls from web traffic, that is a specific and useful capability.

Wootdesk's voice works differently. Twilio Voice and WhatsApp Calling ring inside the shared inbox, with the recording and duration saved on the conversation, so the call sits in the same history as the messages. Neither is better in the abstract; they suit different funnels.

When JivoChat is the better choice

Honest cases in their favour:

  • Website chat is your main channel and WhatsApp is genuinely secondary or absent.
  • The free tier's five agents covers your team and you would rather not pay at all.
  • You want website callbacks — the visitor leaves a number and the system connects the call.
  • You need Viber, which JivoChat lists and Wootdesk does not support.
  • Your AI usage is heavy and predictable, where per-agent AI pricing can beat usage-based models elsewhere.

Moving from JivoChat to Wootdesk

If WhatsApp was an add-on you barely used, this is a light migration. If it was central, the number transfer is the main event.

  1. 1. Export contacts and chat history

    Pull contacts with any custom fields. Website chat transcripts are usually left behind rather than imported, since they rarely get read again once the customer moves to another channel.

  2. 2. List what the AI Agent was handling

    Note the questions it answered automatically. That list is the training material for WootAI and the fastest way to reach similar coverage rather than starting cold.

  3. 3. Plan for the website widget

    Wootdesk has a live chat widget but not JivoChat's callback feature. If web-to-phone callbacks drive conversions, decide what replaces them before switching.

  4. 4. Rebuild rules in the trial

    Seven days, no card. Recreate assignment rules, business hours, canned replies and labels while JivoChat still serves the website.

  5. 5. Move the WhatsApp number, then the widget

    Transfer the number out of hours — one Business Solution Provider at a time means a short gap — and point the website widget at Wootdesk only once WhatsApp is running cleanly.

Frequently asked questions

How much does JivoChat cost?
There is a free plan for five agents, then Basic at US$28, Professional at US$42 and Enterprise at US$56 per agent per month on annual billing, per the official pricing page in August 2026. Annual commitment carries a 30% discount.
Is WhatsApp included in JivoChat plans?
No. The pricing page lists WhatsApp as a US$27 per month add-on alongside the plan. Wootdesk includes WhatsApp, Instagram, Messenger, email, live chat, Telegram and SMS in every plan without a channel add-on.
How much is JivoChat's AI?
The AI Agent is US$69 per agent per month on annual billing, and the AI Assistant, which helps agents write, is US$13 a month. Both sit outside the plan price. WootAI is included in every Wootdesk plan.
Does the free plan include WhatsApp?
No. The free tier covers five agents with website chat, Telegram, Facebook, Instagram and Viber, plus callbacks and offline forms. WhatsApp requires the paid add-on, so the free plan suits website-chat operations rather than WhatsApp-led ones.
Which is cheaper for three agents with WhatsApp and AI?
Wootdesk in our worked scenario: around US$50 a month for four seats against roughly US$318 for three JivoChat agents once the WhatsApp add-on and the per-agent AI Agent are included. Without AI, the gap narrows considerably.
Does Wootdesk offer website callbacks?
No. JivoChat's callback feature, where a visitor leaves a number and the system connects the call, has no equivalent in Wootdesk. Wootdesk's voice channel is for calls inside the shared inbox through Twilio and WhatsApp Calling.
How long are the free trials?
JivoChat offers fourteen days on its paid plans, plus a permanently free tier for five agents. Wootdesk offers seven days with no credit card and no sales call, then paid plans from around US$28 a month.

Count the add-ons before you compare

Seven days, no credit card. Connect WhatsApp and the AI on day one and see what the whole thing costs.

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