Everything you need to deliver exceptional customer experiences
From live chat and a shared inbox to AI automations and detailed analytics — Wootdesk gives your team every tool to serve customers at scale.
Every channel, one inbox
Connect all your support channels and manage conversations from one unified dashboard.
Website Live Chat
A customisable chat widget for your website
Connect support inboxes over IMAP/SMTP
Official WhatsApp Business API and QR code
Facebook Messenger
Manage messages from your Facebook page
Instagram DMs
Manage Instagram direct messages
Telegram
Manage Telegram conversations
LINE
Support for LINE messages
SMS
SMS via Twilio and other providers
Voice
Voice support (Coming soon)
Shared Inbox
Collaborative team queues
All Channels
See every supported channel
Tools to manage any conversation
Everything your team needs to collaborate, organise and resolve customer conversations efficiently.
Labels
Organise conversations with tags
Private Notes
Internal team discussions
Teams
Create internal teams
Assignments
Assign conversations to agents automatically
Priority
Set urgency levels on conversations
Read Receipts
Confirm message delivery
Collision Detection
Avoid duplicate replies
Conversation Filters
Advanced filtering options
Work smarter with AI and automation
Let WootAI and automation rules handle the repetitive work so your team can focus on complex issues.
WootAI
An AI copilot for your team
Automation Rules
Trigger actions based on conditions
Macros
One-click action sequences
Chatbots
Typebot integration
SLA Management
Response time tracking
Business Hours
Set your availability hours
Auto Assignment
Smart conversation routing
Agent Capacity
Prevent agent overload
Know your customers better
Unified customer profiles with full conversation history, custom attributes and segmentation.
Contact Profiles
A unified customer view
Contact Notes
Add notes to customers
Custom Attributes
Add custom fields
Contact Segments
Filter and group contacts
Conversation History
A complete timeline of interactions
Pre-Chat Forms
Collect details before the chat
CSV Import
Bulk contact import
Contacts API
Sync with external systems
Measure what matters
Real-time dashboards and detailed reports to track agent, team and channel performance.
Live View
A real-time support dashboard
Conversation Reports
Volume and resolution metrics
Agent Reports
Track agent performance
Team Reports
Performance analysis by team
Inbox Reports
Insights per inbox
Label Reports
Analysis by label
CSAT Reports
Customer satisfaction scores
Export Reports
Download for analysis
Work faster, resolve faster
Keyboard shortcuts, canned responses and bulk actions to maximise your team's efficiency.
Keyboard Shortcuts
Navigate with hotkeys
Command Bar
Quick access commands
Canned Responses
Pre-saved message templates
Bulk Actions
Update multiple conversations at once
Make it your own
Customise every touchpoint and empower customers to find answers on their own.
Widget Customisation
Brand colours and positioning
Help Center
A knowledge base portal
Pre-Chat Forms
Custom lead capture forms
Campaigns
Proactive outbound messages
Email Templates
Branded email replies
Connect your tools
Native integrations and powerful APIs to connect Wootdesk with your existing tools.
Slack
Handle chats straight from Slack
Webhooks
Real-time event callbacks
REST API
Full API access
Typebot
Custom chatbots with Typebot
Google Translate
Automatic message translation
Linear
Create issues from chats
Dashboard Apps
Embed custom apps
All Integrations
Explore every integration
Enterprise-grade security
With encryption, audit logs and role-based access control.
Data Encryption
At rest and in transit
Audit Logs
Track all account activity
Roles and Permissions
Custom access control
Ready to transform your customer support?
Join thousands of businesses using Wootdesk to deliver exceptional customer experiences.
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