Shared Inbox

One single inbox for your whole team.

Manage every customer conversation in one unified inbox. Collaborate with your team using private notes, assignments and shared context.

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Everything your team needs to collaborate

A shared space where your team can work together to resolve customer queries efficiently.

Unified inbox
Private Notes
Team Assignments
Tags and labels
Canned Responses
@Mentions
Multiple Inboxes

Organise by team, channel or brand

Create separate inboxes for different teams, products or channels. Each inbox can have its own agents, SLAs and automation rules.

  • Crie caixas de entrada ilimitadas para diferentes equipes ou canais
  • Assign agents to specific inboxes based on their specialty
  • Defina horas de funcionamento diferentes para cada caixa de entrada
  • Set separate auto-assignment rules per inbox
  • Track performance metrics per inbox

Inboxes

Website Chat

5 agents · 24 open

Ativo

Email Support

3 agents · 12 open

WhatsApp

2 agents · 8 open

Instagram DMs

2 agents · 3 open

I was charged twice for my subscription this month. Can you help me?

10:32 AM

Private Note

@Maria Could you check the billing system? I see a duplicate charge.

You · 10:34

Private Note

Confirmed! It is a duplicate. I have started the refund. You can let the customer know.

Maria · 10:36

Private Notes

Collaborate without the customer seeing

Use private notes to talk to your team inside any conversation. Mention teammates with @ to notify them and get help when you need it.

  • Add internal notes that only your team can see.
  • Mention teammates with @ to get their attention.
  • Share context and handover details easily
  • Keep a record of every internal discussion
  • Integrate with Slack to notify via private notes
Canned Responses

Reply faster with canned responses

Build a library of pre-written replies for common questions. Insert them with a simple slash command and tweak before sending.

  • Create reusable reply templates
  • Reach them with slash commands (/greeting, /refund, etc.)
  • Use variables for personalisation

Olá João, entendo que você está enfrentando um problema com |

Type / to insert a canned response

/ref

/refund policy

Explain our refund policy

/reembolso iniciado

Confirm the refund has started

/indicar um amigo

Share referral programme details

Built for team collaboration

Everything your team needs to work in harmony.

Agent Assignment

Assign conversations to the right team member, manually or automatically.

Equipes

Create teams and assign conversations to the whole team for round-robin distribution.

Conversation tags

Organise and filter conversations with custom tags and labels.

Typing Indicators

See when teammates are replying to avoid duplicate answers.

Conversation status

Mark conversations as open, pending, snoozed or resolved.

Activity log

Track every action taken on a conversation for full accountability.

Bring your team together

Stop losing conversations between tools. Get a shared inbox that keeps your team aligned and your customers happy.

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