The AI agent for customer support
WootAI makes customer support smarter, faster and more personal. Automate conversations, assist agents with AI suggestions and offer support in any language.
AI that works alongside your team
Four powerful capabilities that transform how you deliver customer support.
AI assistant
Automate first-line conversations with AI that learns from your help centre and FAQs.
Co-Pilot
Help agents draft, improve and translate replies with AI suggestions.
Smart FAQs
Spot knowledge gaps by surfacing common questions your help center does not answer yet.
Memories
Remember important context from earlier conversations for personalised support.
Automate customer conversations
WootAI Assistant handles customers' first questions automatically. It learns from your help center, past conversations and FAQs to give accurate answers instantly.
- Learns from your help centre, past chats and FAQs
- Lida com perguntas iniciais antes de transferir para agentes
- Fornece respostas precisas e contextuais instantaneamente
- Hands over seamlessly to human agents when needed
How do I reset my password?
Hello! I can help you reset your password. Go to Settings > Security > Change Password. You will receive a verification email to confirm the change. Can I help with anything else?
Can you draft a reply for this refund request?
I understand you would like a refund for your recent order. I have started the refund process and you should see the amount credited to your account within 5 to 7 business days. Is there anything else I can help with?
Your agents' AI assistant
Co-Pilot helps agents reply faster with smart suggestions, instant access to past conversations and quick help-center lookups. Draft, improve or translate replies in one click.
- Draft replies based on the conversation context
- Improve existing drafts in one click
- Traduza mensagens para qualquer idioma instantaneamente
- Acesse conversas anteriores e artigos de ajuda rapidamente
Spot knowledge gaps automatically
WootAI identifies common questions that are not covered in your knowledge base. It surfaces those gaps so you can create new articles and improve self-service for everyone.
- Identifica automaticamente perguntas comuns sem resposta
- Sugere novos artigos da base de conhecimento a criar
- Acompanha quais lacunas foram resolvidas
- Reduz perguntas repetidas ao longo do tempo
How can I reschedule a return pickup?
If you are unavailable at pickup time, our representatives will get in touch and try to collect up to three more times.
How do I track the status of my return?
You can track your return status in the 'My Orders' section of your account.
What happens if my return is rejected?
If your return does not meet our policy, it will be sent back to you.
WootAI escreveu about 1 hour ago
The support agent cancelled the customer's order because the delivery estimate was later than the expected date.
WootAI escreveu about 36 hours ago
The support agent escalated the issue because the customer placed an order 4 business days ago that has still not shipped.
Never forget important context
WootAI remembers key details from every conversation. If a customer raises an issue more than once, your team has the context to give personal, well-informed support.
- Resume automaticamente os principais detalhes das conversas
- Tracks recurring issues for each customer
- Provides context for future interactions
- Helps agents deliver personalised support
Speak your customer's language
WootAI helps agents reply to customers in their native language with fluent, natural translations.
Ask about your customers
Need to know whether there were earlier conversations with a customer? Looking for specific details from past interactions? Just ask Co-Pilot in plain language and get instant answers.
- Ask questions in natural language.
- Pesquise conversas anteriores instantaneamente
- Find customer history and context
- Obtenha respostas sem sair da conversa
Have we discussed enterprise pricing with this customer before?
Yes! On 15 January, Sarah from your team shared the enterprise plan details. The customer asked about volume discounts for more than 50 licences and showed interest in the annual billing option.
Ready to supercharge your support?
Let WootAI handle the routine questions while your team focuses on what matters most — building relationships with your customers.