Phone calls that happen inside
the same shared inbox
Answer and place calls without switching tabs. The audio, the duration and the caller's history are stored right beside your chats, emails and messages — the whole conversation in one place.
Conversations
Ana Costa
callHi! My order still hasn't arrived. Could you call me?
Beatriz Lima
returnedUnanswered call
Sofia Rocha
Audio stored · 03:42
Daniel Souza
Internal note
Ana Costa
One history · every channel
09:41
09:42
Voice call
Live03:42Ana Costa
+55 11 95555-0148
Three steps between turning the channel on and your first call
Turn on a number
Plug in a Twilio number, or enable calling on the WhatsApp Business line you already run.
The call joins the queue
Whoever is free gets the ring. To dial out, open the contact and click once.
The record writes itself
Audio, duration and caller details land in the conversation history on their own.
Pick how voice enters your operation
Keep a traditional phone line through Twilio, or take the call on the same WhatsApp number your customers already have saved.
Twilio Voice
Point your Twilio number at Wootdesk and talk through the browser. No handset on the desk, no extra program running on the side.
- Take and place calls from the dashboard tab itself
- Audio recorded on its own and attached to the ticket
- Caller city and country visible from the first ring
- Mute and hang up without changing screens
WhatsApp Calling
The customer taps call in WhatsApp and lands straight with your team. Voice travels inside the app itself, with no carrier involved.
- Calls arrive on the WhatsApp number you already advertise
- Encrypted audio, carried by the app itself
- No phone plan, no contracted line
- Recording attached to the ticket right away
A whole phone system, with no handset on the desk
Everything support and sales need to talk by voice, inside the same dashboard the team answers from all day.
Incoming calls
Answer on the first ring, from any screen of the dashboard.
Outgoing calls
One click on the contact starts the call, without leaving the ticket.
Automatic recording
Every conversation is stored as audio, ready to play back whenever you need it.
Mute
Cut the mic mid-conversation without dropping the call.
All in the browser
No softphone, nothing to install: the call runs in the tab itself.
Calls at the same time
Two rings at once? The cards stack up and the agent decides who goes first.
Ana Costa
One history · every channel
E-mail · 08:12
Voice call
03:42TRANSCRIPT
Ana: Hi! My order still hasn't arrived. Could you call me?
Wootdesk: Sure, Ana. Calling you right now.
WhatsApp · 09:58
No call ends up as a record on its own
The call shows up as one more message, between yesterday's email and this morning's chat. Audio, duration and notes travel with it, so the full story fits on a single screen.
- Every call joins the history as a message
- Audio and call details stored with nobody pressing anything
- Voice, chat and email sharing the same timeline
- Hang up and carry on by text from where you stopped
- The same queues, labels and notes the team already uses
It fits the way your team already works
Voice reuses the routing rules, the notes and the reports already running in your inbox. Zero new training.
Automatic routing
Calls follow the same queue and agent rules that already apply to your other channels.
Internal notes
Write down what was agreed during the call and leave it visible for whoever takes the case next.
Contact record
See history, orders and remarks before you even say hello.
Labels
Sort calls out and filter later for whatever you want to review.
Business hours
Set your service window so the phone only rings when someone is around.
Reports
Like every conversation, the call feeds the numbers you already follow.
Put a phone line at your customer's disposal
Switch the voice channel on today and take the calls in the same place the rest of the conversation already happens.
7 days free. No credit card.