Wootdesk vs Kommo: no six-month commitment to find out

Kommo is a messaging-first sales CRM: US$15, US$25 and US$45 per user per month, with AI credits allocated per user and WhatsApp on every plan. Monthly billing is not offered — the minimum subscription is six months.

Wootdesk is a support inbox billed monthly with no commitment, from about US$28 for two seats. Choose Kommo if your team works deals through a pipeline and messaging is how you sell. Choose Wootdesk if your team answers customers and you would rather not commit six months up front.

Start free7 days free · No credit card · Cancel any time

Side by side

WootdeskKommo
What the tool is forSupport inbox with a shared queueSales CRM with a deal pipeline
Entry priceUS$28/month (≈ R$149), 2 seatsBase US$15/user/month
Upper tiersUS$50 and US$128/month by planAdvanced US$25, Pro US$45 per user
Minimum commitmentMonthly, cancel any time6 months minimum; monthly billing not available
AIWootAI included, no credit balance750 / 1,250 / 2,250 AI credits per user per month by plan
ChannelsWhatsApp, Instagram, Messenger, email, live chat, Telegram, SMSWhatsApp, Instagram, TikTok, Facebook, Telegram, SMS, email, live chat
VoiceTwilio Voice and WhatsApp Calling in the inboxVoice handling listed among AI features
Free trial7 days, no credit card14 days, no credit card, 10GB media limit

Kommo figures from its official pricing page, read on 26 August 2026. https://www.kommo.com/pricing/

Verified August 26, 2026, according to the official pricing page. Plans, prices and limits change without notice, and some vendors show different prices by region. Check the vendor's own page before deciding. Kommo is a trademark of its owner; Wootdesk is not affiliated with, endorsed by or sponsored by it.

A 3-agent team handling 2,000 conversations a month

  • Three people, WhatsApp as the main channel.
  • Kommo on the Advanced plan, its mid tier.
  • Six-month minimum on Kommo, monthly on Wootdesk.

Wootdesk

US$50 (≈ R$269)

Prata plan, 4 seats, unlimited conversations, monthly billing

Charged in BRL. The USD figure is an estimate at R$5.40/US$1.

Kommo

US$75 (US$450 committed up front over six months)

Advanced at US$25 × 3 users, committed for at least six months

AI credits are allocated per user per month — 1,250 each on Advanced — and further credit packages are sold separately.

The monthly figures are not far apart. The difference is the shape of the commitment: Kommo asks for six months before you know whether the pipeline model fits how your team works, while Wootdesk is cancellable at the end of any month.

A pipeline and a queue solve different problems

Kommo organises work as deals moving through stages: new lead, contacted, negotiating, won. Every conversation attaches to a deal, and the dashboard answers how much is in the pipeline and what is stuck.

Wootdesk organises work as a queue: open conversations, who owns each one, how long since the customer last heard from you. The dashboard answers who is waiting and how fast the team is replying.

Both matter, and plenty of businesses need both. What causes friction is running support inside a sales pipeline — every question becomes a deal that has to be closed, and a customer with three separate issues becomes three deals attached to one person.

The six-month minimum

Kommo's pricing page states plainly that monthly payment is not currently available and the minimum subscription period is six months, with longer commitments at adjusted rates. Nine-month, one-year and two-year terms are offered.

That is not unusual for CRM, where implementation is slow and switching costs are high. It does mean the decision carries more weight: you are committing before your team has lived with the tool through a full quarter.

Wootdesk bills monthly and cancels at the end of any cycle. That is a weaker commitment in the vendor's favour and a stronger one in yours, and it is worth naming as a difference rather than pretending it is a feature.

AI credits per user

Kommo allocates AI credits per user per month — 750 on Base, 1,250 on Advanced, 2,250 on Pro — covering reply suggestions, summaries, task suggestions and AI agents. If credits run out, the page says you can upgrade the plan, buy more seats, or purchase additional credit packages.

That is a reasonable model, and multiplying by users means a bigger team gets a bigger allowance automatically. But it is still a balance that can be consumed, and consumption depends on how much the team leans on the AI.

WootAI has no credit balance on Wootdesk plans. The trade-off is scope: it drafts and assists rather than running the agent library Kommo offers on higher tiers.

Where Kommo is strong

Messaging-driven sales is genuinely Kommo's home turf. Salesforce and HubSpot were built around email and forms; Kommo was built around WhatsApp and Instagram conversations turning into deals, and it shows in the details — channels on every plan, no per-channel fee, AI agents that schedule appointments.

If your business is closing sales over WhatsApp rather than answering support questions, this comparison probably points at Kommo and it would be dishonest to argue otherwise.

When Kommo is the better choice

Clear cases where they fit and we do not:

  • Your team sells rather than supports, and conversations need to become deals in a pipeline with stages and forecasts.
  • You need TikTok messaging, which Kommo lists as a channel and Wootdesk does not offer.
  • You want appointment scheduling and lead qualification handled by AI agents inside the CRM.
  • A six-month commitment is not a problem for you, and the lower per-user price over that term is attractive.
  • You want one system for both the conversation and the sales record, rather than a support inbox alongside a separate CRM.

Moving from Kommo to Wootdesk

The question to settle first is what happens to the pipeline, because Wootdesk does not have one.

  1. 1. Decide where deals will live

    Wootdesk has contact records and conversation history, not a sales pipeline with stages. If you need forecasting, plan for a dedicated CRM alongside rather than discovering the gap after the switch.

  2. 2. Export contacts, deals and custom fields

    Pull everything while the account is active. Contact attributes transfer conceptually; deal stages do not, so export them as a record even if nothing imports them.

  3. 3. Check when your committed term ends

    The minimum is six months, so confirm the renewal date before planning a cutover. Overlapping one month is fine; paying for four unused ones is not.

  4. 4. Rebuild routing and templates in the trial

    Seven days, no card. Recreate assignment rules, business hours, canned responses and labels while Kommo still handles live conversations.

  5. 5. Move the WhatsApp number out of hours

    One Business Solution Provider at a time, so there is a short gap while it disconnects on one side and connects on the other. Schedule it at your quietest point of the week.

Frequently asked questions

How much does Kommo cost?
Base is US$15, Advanced US$25 and Pro US$45 per user per month, with Enterprise quoted on request, according to the official pricing page in August 2026. Monthly billing is not offered and the minimum subscription period is six months.
Does Kommo bill monthly?
No. The pricing page states that monthly payment is not currently available and the minimum subscription period is six months, with nine-month, one-year and two-year terms also offered. Wootdesk bills monthly and cancels at the end of any cycle.
Is Kommo a helpdesk?
It is a sales CRM with messaging built in. Conversations attach to deals moving through pipeline stages. That suits selling over WhatsApp; it fits less naturally when the same customer raises three unrelated support issues in a month.
How do Kommo AI credits work?
Credits are allocated per user per month — 750 on Base, 1,250 on Advanced and 2,250 on Pro — covering suggestions, summaries and AI agents. If they run out you can upgrade, add seats, or buy additional credit packages.
Does Wootdesk have a sales pipeline?
It has a Kanban view for moving conversations as cards, plus contact records and history, but not deal stages with values and forecasting. If pipeline reporting drives your week, Kommo covers something Wootdesk does not.
Which has the longer free trial?
Kommo, at fourteen days with no credit card and a 10GB media limit during the trial. Wootdesk runs seven days, also with no card and no sales call. Both let you connect real channels rather than testing on sample data.
Can I use both together?
Yes, though it means two systems. A common split is Kommo for the sales pipeline and Wootdesk for post-sale support, with each connected to its own channels. The cost is context switching for anyone who works across both.

Try it without committing a semester

Seven days, no credit card, and monthly billing after that. Cancel at the end of any cycle if it is not the right shape.

Start freeSee pricing

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