Canais

Meet your customers on every channel

Connect all your support channels — live chat, email, WhatsApp, social media and more — into a single inbox. Your team replies from one place; customers get help wherever they are.

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No credit card · 7-day free trial

I would like to know more about your products.

Thanks for the quick reply 👍

I would like to talk about the pricing plans

🍕🍕 Your pizza arrives in 10 minutes!

Every conversation in one place

No more tab switching. Connect the channels your customers use and manage every conversation in a single inbox.

SMS

Live chat

Real-time conversations on your website

Add a customisable chat widget to your site. Engage visitors in real time, answer questions and turn them into customers.

Customisable widget — match colours, position and branding to your site

Multilingual — support for over 25 languages with no extra setup

Pre-chat forms — collect customer details before the conversation starts

Typing indicators — see when visitors are typing in real time

Support Team

We reply right away

Hi! How can we help you today?

I have a question about my order

Of course! Let me check that now. What is your order number?

Type a message...

support@yourcompany.com

Re: Order #12345 - Delivery update

Thanks for getting in touch about…

2m ago

Billing question - Invoice #789

I have a question about my recent...

1h ago

Feature request: dark mode

I would love to see dark mode…

3h ago

E-mail

Handle email like a chat

Connect your support email addresses and manage them alongside your other channels. Emails turn into conversations your team can collaborate on.

Forward or connect — use email forwarding or connect directly over IMAP/SMTP

Threaded conversations — email replies stay grouped as conversations

Rich formatting — send formatted emails with attachments

WhatsApp Business

The world's most popular messaging app

Connect your WhatsApp Business account and reach customers on the platform they use every day. Send and receive messages and media, and build relationships at scale.

Official API — connect via WhatsApp Business API or Cloud API

API QR Code — connect via unofficial api

Rich media — send images, documents and voice messages

Message templates — use approved templates for outbound messages

CRM contact sync — WhatsApp contacts sync automatically with your CRM

WhatsApp Business

Online

Hi! I need help with my order.

Hi Maria! Happy to help. What is your order number?

Found it! Your order shipped yesterday and should arrive by Friday.

order.tracking.com/78432

Perfect, thank you so much! 🙏

Messenger

New message from @sarah

I love your products! Do you ship internationally?

Instagram DM · @fashionista_jane

Hi! I saw your story — can I place a custom order?

Social Media

Facebook & Instagram in your inbox

Connect your Facebook Page and Instagram account. Receive and reply to Messenger DMs and Instagram messages without giving your team access to your social accounts.

Messenger DMs — receive and reply to messages from your Facebook page

Instagram DMs — manage Instagram direct messages

No page access needed — agents do not need access to your social accounts

Conversation tags — organise and filter social network conversations

API Channel

Build custom integrations

Use the API channel to connect any platform or build custom use cases. Wootdesk's APIs give you the flexibility to integrate with any third-party tool.

REST API — full API access to create and manage conversations

Webhooks — receive real-time events when messages arrive

Custom platform integration — build integrations for any messaging platform

api-channel.js

# Enviar uma mensagem via canal API

curl -X POST \

"https://app.wootdesk.com/api/v1/ \

accounts/1/conversations" \

-H "api_access_token: YOUR_TOKEN" \

-d '{

"inbox_id": 3,

"content": Your order has shipped!,

"contact_id": 42

✓ 200 OK — conversation created

Reply From Anywhere

Meet your team where they work

Your agents do not have to switch tools. Reply to customers straight from Slack, the mobile apps or the web dashboard.

Slack

Reply to customer conversations straight from Slack without leaving your workspace.

Mobile Apps

Stay connected anywhere with native iOS and Android apps for your team.

Web dashboard

A full web app with keyboard shortcuts, bulk actions and team collaboration.

Ready to unify your channels?

Connect all your support channels and give your team a single inbox to handle every conversation.

Start free trial

Free for 7 days. No credit card.