Customer support for travel agencies
From the first quote to the traveller who needs you at the airport, with the trip's history always within reach.
7 days free · No credit card · Cancel any time
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Nobody buys a trip on the first message
The conversation starts on Instagram, moves to WhatsApp, comes back by email with the quote and ends on the phone. Same person, same package, and today it lives in four places. In one queue the whole history stays together — including all three versions of the quote.
The sale that takes two weeks
Travel is a long, emotional sale. The client asks for a quote, disappears, comes back asking about another destination, wants to add a family member, asks about instalments and only then books. If each of those restarts from zero, the consultant spends twice the time and the client feels like they are talking to strangers.
With the history on the contact, whoever answers today sees the previous quotes, what was ruled out and why. Private notes hold what never reaches the client: the ceiling budget, the anniversary, the fear of flying.
That cuts rework and, above all, avoids the question that kills the sale: “remind me what you were looking for?”.
Conversations
In-trip support cannot wait
A cancelled flight at three in the morning, a hotel with no record of the booking, a traveller lost in transit. At that moment the client does not want a chatbot, they want a person — and the agency that answers becomes that family's agency for life.
What can be organised is everything else: who is on duty, which conversation is a live trip emergency and which is a quote that can wait until morning. Labels and routing rules separate the two so urgency does not sit behind ten price requests.
And WootAI covers what is informative and repeated: required documents, visa timescales, baggage rules — from what you have already written down.
Marina Costa
WhatsApp · +55 11 95555-0148
Internal note
Perfect! I have two options with flights and hotel. Sending them now.
One history · every channel
High season with the same team
The busiest weeks of the year concentrate an enormous share of the volume. The team does not double in size, but the messages do — and that is exactly when each lost lead costs most.
Saved replies handle the predictable block: what the package includes, payment options, the cancellation policy. Scheduled messages handle following up with whoever asked for a quote and vanished.
Because conversations are unlimited on paid plans, the peak month does not change the invoice — which matters when the margin on a package is already thin.
Scheduled Messages
Your flight is tomorrow at 6am. Check-in is open — shall I do it?
Every quote in one place
Create the account, connect your WhatsApp and see the difference in the first week. Seven days free, no credit card.
What a week at the agency looks like
Situations every agency recognises:
Quote requested on Instagram, closed on WhatsApp
Same conversation, same history, different channels. Nobody asks again what the client already said.
“What is included in the package?”
A saved reply with the right wording for that package, instead of rewriting it for the tenth time today.
A flight cancelled overnight
An urgency label and a separate queue, so it does not sit behind the day's quote requests.
The client who went quiet after the quote
A follow-up scheduled for three days later, written once and sent within business hours.
Travel documents
WootAI answers questions on passports, visas and baggage from your help centre.
Peak season
Volume doubles, the invoice does not: conversations are unlimited on paid plans.
What your team uses day to day
The same features on every plan, with no add-on fees and no conversation cap.
Shared inbox
Everyone answering the same number, without two people replying to one customer.
Canned replies
The text your team types ten times a day, saved and sent in two clicks.
Team routing
Conversations land with whoever solves them, by channel, keyword or hour.
Labels and private notes
Context kept on the contact, visible to the team and invisible to the customer.
WootAI
Answers the repeat questions from your help centre, at any hour.
Scheduled messages
Write the reminder now and set the hour it leaves, within business hours.
Frequently asked questions
- Can I keep every traveller's history?
- Yes. Each contact holds the previous conversations regardless of channel, plus the team's private notes. When a client returns the following year, whoever answers can see what they bought and what was ruled out last time.
- Can I separate in-trip emergencies from quote requests?
- Yes, with labels and routing rules. A traveller with a live problem lands in a priority queue while quotes follow the normal flow, so an emergency never waits behind ten price enquiries.
- What about support outside business hours?
- WootAI answers whatever is in your help centre — documents, timescales, what is included — at any hour. For a genuine emergency during a trip, the answer is still a person on duty, and the tool helps flag those cases.
- Does it suit tour operators, not only agencies?
- Yes. The structure is the same: many channels, a long consultative sale and support during the trip itself. What changes is the teams you configure and the wording of the saved replies your staff build up.
- Do you integrate with booking systems?
- There is no native integration with GDS or reservation systems. Connections are made through the API or an automation via N8N. Measure that effort before subscribing, because this is the part that varies most between operations.
- How does cost behave in high season?
- Conversations are unlimited on paid plans, so the busiest month costs the same as the quietest. If you need to reinforce the team at the peak, extra agents start around US$6 a month with monthly billing and no lock-in.
Start with your own case
Seven days free, no card. Connect your channels and see a week at the agency without conversations scattered around.
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