Customer support for SaaS and tech companies
Technical support, onboarding and renewals on one screen — and the question already answered in the docs handled without anyone typing.
7 days free · No credit card · Cancel any time
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Your customers ask for support on WhatsApp whether you like it or not
The documentation is on the site, the form exists, and the customer still messages the sales rep's WhatsApp at seven in the evening. Instead of fighting that, take it all — WhatsApp, email, in-product chat — into one queue with history and an owner.
Technical support is not generic support
A technical ticket has context: which plan the customer is on, what they already tried, which error appeared, whether it happened before. Without that, the agent asks for a screenshot, then a version, then the steps — and the customer tells the same story for the third time.
With history on the contact and private notes, whoever takes over sees what the team already tested and what was agreed. The conversation continues where it stopped, across agents and shifts.
Labels separate a bug from a question from a feature request — three different things that usually live mixed in one inbox.
Conversations
The question the docs already answer
Every software company has a block of questions that repeats endlessly: how to reset a password, how to invite a user, where to find the invoice, how to integrate with X. The answer exists in the documentation and people ask anyway.
WootAI drafts from your help centre, so those questions stop consuming engineers and first-line support. And when it cannot answer, that is a signal: content is missing from the base.
The time freed goes to the ticket that genuinely needs investigating — where a technical person makes the difference.
Marina Costa
WhatsApp · +55 11 95555-0148
Internal note
Looking at it now. Your token expired yesterday — new one in five minutes.
One history · every channel
Onboarding and renewal are conversations with a date
A new customer who is not checked on in the first thirty days is far likelier to churn. A renewal nobody remembers becomes silent churn. Both depend on talking to the customer at the right time, not whenever someone remembers.
Scheduled messages cover that: the seven-day check-in written in the week they signed, the renewal notice set thirty days ahead, all going out within business hours.
It is individual follow-up written by a person, not a mass blast — which in B2B usually has the opposite effect.
Scheduled Messages
It has been a week since you started. How is the setup going?
Fewer repeat tickets, more time for the technical ones
Create the account, connect your WhatsApp and see the difference in the first week. Seven days free, no credit card.
What a week on the team looks like
What happens in every software operation:
“How do I reset my password?”
WootAI answers from the documentation, at any hour, without touching anyone technical.
A bug reported to the sales rep on WhatsApp
It lands in the support queue with a bug label and the customer's history, instead of being lost in a private chat.
A new customer in week one
The seven-day check-in scheduled on signing day, going out on its own. Onboarding does not rely on memory.
A renewal in 30 days
A message set well in advance, written calmly instead of improvised the night before.
A question the docs did not cover
A gap in the knowledge base. It becomes a new article and stops repeating.
Shift handover in support
Private notes show what has already been tested. Nobody restarts the investigation from scratch.
What your team uses day to day
The same features on every plan, with no add-on fees and no conversation cap.
Shared inbox
Everyone answering the same number, without two people replying to one customer.
Canned replies
The text your team types ten times a day, saved and sent in two clicks.
Team routing
Conversations land with whoever solves them, by channel, keyword or hour.
Labels and private notes
Context kept on the contact, visible to the team and invisible to the customer.
WootAI
Answers the repeat questions from your help centre, at any hour.
Scheduled messages
Write the reminder now and set the hour it leaves, within business hours.
Frequently asked questions
- Does Wootdesk replace a ticketing tool?
- For conversational support, yes: shared queue, assignment, private notes, labels and response-time reports. What it lacks is formal SLA policies with tiered escalation, so operations bound by strict SLA contracts should weigh that first.
- Can it connect to our product or CRM?
- Yes, through the API or an automation via N8N, which is how most integrations are built. There are no ready-made native integrations with Jira, Linear or HubSpot, so measure that effort before subscribing if it is essential.
- Does WootAI learn from our documentation?
- It drafts answers from your help centre content. The more complete and clear the documentation, the better the answer — and the questions it cannot handle make a good map of what is missing from the docs.
- How do I separate bugs from questions and feature requests?
- With labels and teams. Each type lands in the right queue and shows up in reports, which lets you see how much of the volume is a real problem and how much is a question the documentation could have answered.
- Does it work for support in other languages?
- Yes. The platform translates inside the conversation, so your team writes in one language and the customer reads in theirs. For heavy international volume it still helps to have someone answering natively.
- How do we track onboarding and renewals?
- With scheduled messages: you write the check-in or the renewal notice and set when it goes out, within business hours. It is individual follow-up rather than a mass campaign, which tends to work better in B2B.
Start with your own case
Seven days free, no card. Connect your channels and see how much of your support is already answered in the docs.
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