Customer support for education providers
Admissions, enrolment and student services on one screen — including the peak week, when all of it arrives at once.
7 days free · No credit card · Cancel any time
admissions
09:41
09:42 ✓✓
Prospects write at night, the office opens in the morning
People research courses outside working hours. If a question about fees goes unanswered until the next day, they have already spoken to three other institutions. WhatsApp, Instagram, email and website chat in one queue, with automatic answers for what never changes.
Admissions and the registrar compete for one team
During enrolment season, the person who should be converting prospects is answering a current parent about an invoice, a certificate or the term calendar. Both are legitimate and each gets in the other's way.
Separating them into teams fixes it: admissions in one queue, student services in another, finance in a third, with conversations landing directly where they belong. Nobody triages everything at reception.
Labels show where the funnel jams: how many stopped at “documents pending”, how many went quiet after hearing the fee.
Conversations
The same ten questions, every year
Fees, course length, whether there are scholarships, whether the qualification is recognised, what paperwork is needed, when term starts. It is the same block of questions every enrolment season, asked by hundreds of different people.
WootAI answers those from your help centre, whenever they are asked. The team steps in when the conversation turns into a scholarship negotiation, a curriculum question or an unusual case — which is where a person changes the result.
Outside the peak, the same mechanism handles the routine: certificate turnaround, exam calendars, how to request a transcript.
Marina Costa
WhatsApp · +55 11 95555-0148
Internal note
Good evening! It is £120 a month, with a discount for early payment.
One history · every channel
The prospect who left before enrolling
Much of the loss happens in the middle: someone asked for information, received it, and never came back. Without follow-up they simply vanish — and nobody notices, because no list of them exists.
With scheduled messages you can write today the reply that goes out in three days, within business hours. This is not a mass campaign: it is remembering the people who showed real interest.
The history stays on the contact, so when that person returns next term, whoever answers can see what was already discussed.
Scheduled Messages
We just need your proof of address to complete the enrolment!
Arrive at enrolment season prepared
Create the account, connect your WhatsApp and see the difference in the first week. Seven days free, no credit card.
What enrolment season looks like
What happens in every institution during the intake period:
A prospect asking about fees at 11pm
WootAI answers price and duration from the help centre. By morning the team picks up a conversation that already moved forward.
A parent requesting a certificate
Lands straight in the student services queue, without passing through the admissions team mid-season.
Incomplete paperwork
A “documents pending” label and a scheduled reminder. Fewer enrolments lost to a missing form.
A question about an invoice
The finance queue, with the student's history attached. Nobody forwards the conversation three times.
Someone who asked and disappeared
A follow-up set for three days later, written once and sent at the right hour.
End of the intake period
A report by label shows where the funnel stalled — price, paperwork, or plain silence.
What your team uses day to day
The same features on every plan, with no add-on fees and no conversation cap.
Shared inbox
Everyone answering the same number, without two people replying to one customer.
Canned replies
The text your team types ten times a day, saved and sent in two clicks.
Team routing
Conversations land with whoever solves them, by channel, keyword or hour.
Labels and private notes
Context kept on the contact, visible to the team and invisible to the customer.
WootAI
Answers the repeat questions from your help centre, at any hour.
Scheduled messages
Write the reminder now and set the hour it leaves, within business hours.
Frequently asked questions
- Does this work for schools, course providers and universities?
- It works for all three, because the problem is the same: many people asking the same things in the same period, answered by a small team. What changes is the wording of your saved replies and the teams you configure.
- How do I separate admissions from student services?
- With teams and routing rules. Conversations land in one queue or another based on channel, keyword or time of day. Whoever is converting enrolments is not stuck answering certificate requests from current students.
- Does WootAI answer about fees and scholarships?
- It answers whatever is documented in your help centre, such as fees, course length and general scholarship criteria. Discount negotiation and unusual cases still go to a person, which is where the conversation is actually decided.
- Can I follow up with people who never came back?
- Yes, with scheduled messages: you write the follow-up and set when it goes out, within business hours. It is individual follow-up with a prospect, not a blast to an entire mailing list.
- Can it integrate with our student information system?
- There are no native integrations with student information systems. Connections are made through the API or an automation via N8N, which usually covers cases such as checking enrolment status. Weigh that effort before subscribing.
- What happens during the enrolment peak?
- Conversations are unlimited on paid plans, so intake month costs the same as a quiet one. You can add temporary agents from about US$6 a month and remove them afterwards, since there is no lock-in.
Start with your own case
Seven days free, no card. Connect your channels and watch the intake period land in an organised queue.
Other segments