Visualise your support workflow
See every conversation as a card on a Kanban board. Use ready-made pipelines that run on autopilot, or build your own with custom stages and filters.
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Ready to use, fully automatic
Three built-in pipelines that start working the moment you turn Kanban on — with no setup at all.
By Conversation Status
Automatically maps conversations to columns based on status: Open, In Progress, Pending, Resolved. No setup needed.
Service Pipeline
An SLA-driven pipeline that moves conversations between stages based on response time, urgency and resolution targets.
Trigger Pipeline
An automation-driven pipeline that advances cards when specific conditions are met — label added, agent assigned, keyword detected.
Build your own pipeline
Build pipelines that mirror exactly how your team works. Define your own stages, name them however you like and decide what moves cards between them.
- Adicione etapas ilimitadas com nomes e cores personalizados
- Set entry conditions for each stage
- Set automation rules to advance cards automatically
- Assign default agents or teams per stage
- Reordene etapas arrastando-as no editor
My Custom Pipeline
4 stages · 41 conversations
Novo
12Contatado
7In Review
4Encerrado
18Pipeline Filters
4 activeSee exactly what you need
Filter any pipeline by assignee, label, inbox, priority or custom attribute. Save your filter sets and switch between views instantly.
- Filtre por agente, equipe, etiqueta, caixa de entrada ou prioridade
- Combine multiple filters with AND/OR logic
- Save filter sets as named views
- Every team member can have their own personal view
- Filters persist between sessions
Built for how support teams actually work
Everything you need to move fast and stay organised.
Drag and drop
Drag conversation cards between stages. The status updates automatically.
Real-Time Updates
Cards move as conversations progress. Your whole team sees the same live Kanban board.
Team Load View
See how many conversations each team member is handling at each pipeline stage.
Priority tracking
Urgent conversations rise to the top of each column so nothing critical is missed.
Automatic Pipeline Movement
Trigger rules advance cards automatically — no manual moves for routine flows.
Pipeline Analytics
Track time in each stage, throughput and bottlenecks across every pipeline you build.
See your team's work at a glance
Stop chasing conversations through lists. Put your whole support flow on one Kanban board and work faster.
Free for 7 days. No credit card.